Refund policy

Return and Refund Policy

Policy Validity Period: Please be aware that our return and refund policy is effective for 30 days from the date of your purchase. Regrettably, we are unable to offer a refund or exchange if more than 30 days have passed since your purchase.

Nature of Digital Products: As our products are digital, CADtsy cannot accept returns since digital sales are inherently final. Nonetheless, we are committed to ensuring your complete satisfaction. Should you experience any issues with our digital files within the 30-day policy period, such as receiving corrupted files or files with missing components, do not hesitate to reach out to us. We are dedicated to resolving such issues by either fixing the problem or providing a new file. In instances where we're unable to rectify the issue, a refund will be offered.

Conditions for Refund Eligibility: For a refund request to be considered, the problem must be associated with the files we've provided. Unfortunately, we are unable to grant refunds for complications arising from your own system's software or hardware. We advise that you thoroughly review the product descriptions to confirm compatibility prior to making a purchase.

Refund Process: Upon receiving and reviewing your request for a return, we will inform you via email about the approval or rejection of your refund.

If your request is approved, the refund will be processed, and the credit will automatically be refunded to your original payment method within a specified number of days..